Business System Manager (MS Dynamics) in Birmingham, Alabama at Vaco

Date Posted: 1/25/2023

Job Snapshot

Job Description

The Manager, Business Systems Analysts will work as part of the Enterprise Solution Delivery team under the direction of the Enterprise Solutions Senior Director of Application Development. This person is responsible for managing a team of business analysts to facilitate the technical solution definition for enterprise solutions. This person will manage the day-to-day performance of subordinate staff to ensure all project and/or department milestones and/or goals are met and achieve overall company objectives. This person's goal is to maximize the individual team members' contribution, in order to drive the overall team forward in accomplishing IT goals.

Primary Job Functions

  • Build and augment team and process to maximize team effectiveness.
  • Recognizes, acquires, and retains the highest quality technical staff at appropriate levels to support customer objectives.
  • Understand how to implement the company's initiatives at a team and individual level.
  • Work closely with each individual team member to develop goals that foster personal, technical, and growth development.
  • Develop, implement and/or refine team metrics to continuously improve and move forward the team.
  • Monitor performance, conduct performance reviews and develop/maintain development plans for each employee.
  • Collaborates with Planning to advance Agile in an ITIL based service organization to increase the frequency, predictability, and quality of services delivered to our customers.
  • Promote IT and Agile best practices within the department to ensure alignment with IT and Agile standards.
  • Provide leadership by modeling excellence in high productivity, strong work ethic, and positive interaction with others.
  • Escalate critical issues, translate them into actionable remediation plans, and oversee through to resolution.
  • Successfully navigate and mitigate conflict through frequent and transparent communication.
  • Ability to understand and communicate complex technical processes quickly.
  • Develops or supports the annual budgeting process.
  • Monitors expenses and provides budget management and cost control for assigned area of responsibility.
  • Leads and champions consistent IT processes including change management, Software Development Life Cycle, problem management, requirements management, Quality Assurance, test management and process management.
  • Creates and nurtures a work environment in which innovations and improvements in work processes and systems are encouraged and coordinated.

Work Experience, Education, Certification/Training Required

  • Bachelor's degree or equivalent experience required. PMP, CSPO, and CSM certifications preferred
  • Demonstrated senior professional level abilities in driving culture change, process management, effective tool usage, evangelizing product technologies and related application capabilities
  • Demonstrated ability to communicate clearly, negotiate, listen, mitigate conflict, build alliances and achieve results
  • Minimum 10+ years demonstrated experience in the IT industry or support roles for IT solutions in customer facing environments in diagnosing complex support and service issues
  • Experienced in complex business process, applications, infrastructure, and their use in IT solutions
  • Typically, post-secondary degree, preferably in Management Information Services, Computer Science, Math, or Business-related field will substitute for 4 years of work and/or technical experience
  • Certifications in industry-related or discipline-related organizations are desirable and may substitute for some work and/or technical experience. (Organization could include Scrum Alliance, LOMA, SILA, American College, PMI, IIBA, IIST)
  • Minimum of 3+ years of management experience.