Business Systems Analyst- Direct Hire- Seffner in Brandon, FL at Vaco

Date Posted: 6/30/2020

Job Snapshot

Job Description

ESSENTIAL FUNCTIONS:

  • Serve as the single point of escalation for issues and enhancements to the Dealer Management System (DMS), ERP platform, and all internally developed enterprise tools
  • Analyze, facilitate, model and organize information in order to reconcile conflicts, elicit requirements and distinguish solution ideas from business needs
  • Track, troubleshoot, and resolve escalated Production issues as they arise
  • Open trouble tickets with third party partners and regularly maintain status with vendors and business users
  • Work closely with internal/external technical resources and SME's to identify potential integration issues or data model problems
  • Document user stories and acceptance criteria for feature enhancement requests and bug fixes
  • For new functionality, document detailed business and functional requirements with SME's and drive progress toward business acceptance
  • Collaborate with IT Leadership and SME's to comprehend and document key design decisions
  • Coordinate and monitor deliverables against project timelines for IT systems
  • Responsible for documenting functional design elements and process flow diagrams for all internally developed applications and update master documentation to reflect product changes once deployed
  • Test enhancements in QA and drive UAT with business users and SME's prior to general release and document test conditions with results
  • Analyze user security requirements and maintain access controls in alignment with SOX compliance
  • Administer changes to the Production environment according to established policies and procedures


Experience

Required

  • Technical support & troubleshooting experience
  • Experience supporting enterprise-level distributed business systems
  • Proficient knowledge of SDLC principles from initiation to implementation
  • Working technical knowledge of SaaS multi-cloud operating environments and web API integrations
  • Experience working with SQL Server writing queries to troubleshoot issues and research enhancements
  • Strong communication skills, both written and verbal, with the ability to work with a variety of personalities

Preferred

  • Familiarity with JIRA and/or Confluence is a plus
  • Experience working with Microsoft Dynamics AX or Dynamics 365 is a plus
MUST:

* Experience troubleshooting Production systems (tech support)
* Experience working within a SQL environment to troubleshoot user issues
* Experience working with business users
* Experience documenting business and technical requirements
* Project management experience in a SCRUM environment
* Experience documenting user test scripts
* Excellent communication skills and professionalism
* Technical architecture / interface documentation

BONUS:
* ERP implementation experience
* Dynamics 365 experience
* JIRA/Confluence
* Google 360 / Big Query experience