This site uses cookies. To find out more, see our Cookies Policy

Business to Business Collections Specialist in Indianapolis, IN at Vaco

Date Posted: 5/3/2019

Job Snapshot

Job Description

Vaco Indianapolis has partnered with a company located in Indianapolis to fill a Business to Business Collections Specialist.

This is a full time / Direct hire role.

Position Summary: The Credit & Collection Specialist will proactively work with Customer to resolve billing issues and to collect funds in a timely manner. In addition to interacting with Customer, they will regularly interact with Sales Reps, the AR Specialist, the Controller and the CFO.

Duties and Responsibilities include but not limited to:


Performance Expectations

Resolve outstanding invoices in the following buckets: Early Stage, Mid Stage, and Late Stage

Talk to customers to identify problems, resolve issues, and obtain commitment to pay

Follow up with customers to ensure they are following up on their promises to pay

Utilize system to keep accurate notes regarding each customer and invoice

Take payments over the phone

Coordinate collection efforts with Sales Team to resolve disputes

Meet regularly with CFO to review account progress

Meet roll % targets identified in bonus program

Manage write off process

Distribute list of potential write offs by the 2nd business day of the month

Submit supporting documentation for all write offs by the end of the business of the day preceeding the end of the month

Manage accounts submitted to collection

Provide supporting documentation to Collection Agency

Manage all files and records pertaining to accounts with Collection Agency

Coordinate monthly review meetings with Collection Agency and CFO

Manage accounts in bankruptcy

Provide supporting documentation for bankruptcy claims

Manage all files and records pertaining to bankruptcy claims

Schedule and participate in monthly business review meetings with each company

Monthly Bad Debt Reserve

Support Controller with monthly bad debt reserve calculation

Approve New Accounts

Complete new account review and approve new customer

Maintain documentation

Complete special project or department assignments as necessary