Call Center Representative in Greenwich, CT at Vaco

Job Description

• Answering high volume phone queue.

• Book appointments, coordinate and re-schedule patients and confirm appointments using computerized system.

• Screens calls, takes messages and directs to appropriate triage.

• Block schedules for surgeries, vacations, PTO, etc.

• Prepares the daily schedule of physicians' office, OR and on-call coverage.

• Televox: check reports for cancellations daily and remove from schedule.

• Record details of inquiries, comments and complaints.

• Opens and closes switchboard according to established procedure.

• Follows all HIPAA regulations as instructed.

• Check New Patient list for duplicates.

• Communicate and coordinate with internal departments.

• Customer service email correspondence (must have proper grammar to compose emails to clients.)

• Follows ONS' policies and procedures.

• Perform administrative functions/tasks and other duties/projects as assigned.