Call Center Representative in Greenwich, CT at Vaco

Date Posted: 5/13/2022

Job Snapshot

Job Description

Industry: Medical

Compensation: $19/hr

5 days a week in office, Contract-to-hire , Full Medical Benefits.

Responsibilities:

  • Answering high volume phone queue.
  • Book appointments, coordinate and re-schedule patients and confirm appointments using computerized system.
  • Screens calls, takes messages and directs to appropriate triage.
  • Block schedules for surgeries, vacations, PTO, etc.
  • Prepares the daily schedule of physicians' office, OR and on-call coverage.
  • Televox: check reports for cancellations daily and remove from schedule.
  • Record details of inquiries, comments and complaints.
  • Opens and closes switchboard according to established procedure.
  • Follows all HIPAA regulations as instructed.
  • Check New Patient list for duplicates.
  • Communicate and coordinate with internal departments.
  • Customer service email correspondence (must have proper grammar to compose emails to clients.)
  • Follows ONS' policies and procedures.
  • Perform administrative functions/tasks and other duties/projects as assigned.