Commercial Insurance Customer Service Rep - Direct Hire - $55K in Memphis, TN at Vaco

Date Posted: 6/30/2020

Job Snapshot

Job Description

Vaco Staffing is currently seeking a Licensed Commercial Insurance Customer Service Rep for a direct-hire opportunity with a firm. Candidates must have CISR designation and 1-3 years of experience. Apply below!

Job Summary
The insurance agency is a leading provider of commercial insurance and personal insurance solutions. They are looking for motivated, disciplined, and driven individuals to join their team! If you are a self-starter with a persistent desire to succeed, becoming a teammate can introduce you to a career with virtually unlimited possibilities.
We are seeking an exceptional individual who is familiar with all aspects of commercial lines account management. This role will give you the opportunity to work independently and in a fast-paced, dynamic team environment. You will work with teammates, customers, prospects, and carrier partners to perform customer service duties and assist advisors in account management and business transactions. The ideal candidate will take initiative on activities that will assist advisors in account retention and will be able to cany out work projects to completion with minimal guidance.

Responsibilities Include:
* Day to day account management of assigned client accounts.
* Correspond and maintain contact with advisors regarding new and renewal business.
* Review applications and endorsements and policies.
* Establish and build relationships with customers and carriers via phone and email.
* Process advisor and customer requests through carrier requesting changes, cancellations, requests for binders, policy issuance, and certificates of insurance.
* Download, maintain, and update files in the account management system.
* Perform quality control on all new business and document in the account management system.
* Email non-renewals, cancellations, and reinstatements.
* Work with advisors on maintaining account retention.
* Prepare and maintain reports as required by management.
* Perform other duties as assigned.

Required Skills
* Detailed-oriented.
* Excellent interpersonal and relationship building abilities.
* Strong oral and written communication skills.
* Ability and desire to work in a company with a strong corporate culture and varied personalities.
* Computer skills including the use of e-mail, Excel, Word, and Internet Applications.
* 3 years of experience in customer service within the insurance industry.
* Certified Insurance Service Representative (CISR) designation a plus
* Property & Casualty licensed required
* High school diploma or equivalent required. Associate or Bachelor's degree preferred.