This site uses cookies. To find out more, see our Cookies Policy

Customer Service Agent in Bay Lake, FL at Vaco

Date Posted: 3/15/2019

Job Snapshot

Job Description

Customer Service Agents: let Vaco advocate for you and you'll have an advantage over your competition! Our recruiters have direct relationships with hiring managers, so they can connect your work experience to the open job. We have an immediate opening for Customer Service Agent in the Bay Lake area. Instead of being another faceless resume, let Vaco promote your strengths to the hiring manager while preparing you for their specific interview.

Our recruiters will provide you with great insight about trends in the market-keeping you up to date on compensation expectations, company culture and growth opportunities. If you're an experienced Customer Service Agent and you want to partner with the best, apply today!

Job Summary:

This position will be responsible for answering all questions regarding general account services for our Capital Management department. These inquiries will come from inbound calls, emails and correspondence communication channels. They must be able to provide effective resolution to these request by using conflict resolution, investigative and problem solving skills. Position may require the agent to conduct research through a variety of different application of communication with teams within our department.

Job Responsibilities:

  • Perform outbound call campaigns to owners regarding account services such as expired credit cards or missing documents.
  • Assist owners who have requested to speak to someone in Capital Management regarding general account inquiry; including but not limited to deeding status, complaints, question on statements or tax forms, or who have asked to have their request or complaint escalated. Responsible for returning calls from our Customer Service voicemail.
  • Work collaboratively with the management team to understand departmental needs and creates learning plans that support strategies and objectives.
  • Participates in team meetings, on-going training and onboarding development of new team members.

Job Requirements:

  • High School Diploma required
  • Customer service and/or hospitality experience required
  • Bilingual preferred but not required
  • Requires excellent interpersonal skills
  • Has proven ability to handle escalated service calls/issues
  • Must demonstrate a commitment to customer service
  • Must possess excellent time management and prioritization skills
  • Must possess strong verbal and written communication skills
  • Must be able to react and adapt to changes and priorities
  • Must be detail and results oriented
  • Must be able to work independently
  • Must maintain composure and stable performance while servicing all callers and discussing potentially volatile situations with the utmost professionalism