Customer Service and Deduction Specialist in Memphis, TN at Vaco

Job Description

Are you a Customer Service professional looking for your next opportunity?

Can you work in a fast paced call environment?

• Conduct vendor guide reviews and identify customer compliance gaps
• Participate in continuous improvement projects to resolve customer compliance gaps utilizing root cause corrective actions
• Provide monthly reporting and dashboards to track and report on customer deductions including number, value, and paybacks
• Analyze deductions to determine validity; responsible for validating and denying customer claims
• Research customer deductions, compile back up, and submit claim to dispute invalid chargebacks
• Identify opportunities to reduce valid deductions (pricing, agreed upon allowances, etc.)