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Customer Service Associate - $15/hr in Denver, CO at Vaco

Date Posted: 5/16/2019

Job Snapshot

Job Description

Our client is a national telecommunications firm and is looking to add a Customer Service Specialist to their team in Broomfield, CO.

Job Summary:
Acts as the principal billing consultant for pooled customer base. Analyzes and resolves all billing related issues for pooled customers. Works cross functionally with sales and service delivery teams to correct systems, invoices, and improve the customer experience.

Job Duties:
  • Collaborates with the customer, sales, and other internal departments to resolve routine billing related issues, such as any billing inquiry & dispute issues within the customer's established service level agreements.
  • Researches and resolves customer disputes relating to issues such as incorrect rates, tax/surcharge and disconnect, issues. Consults with managers or senior staff members on non-routine issues.
  • Engages other teams as necessary in order to bring disputes to resolution by submitting rate information or order requests for billing correction within established parameters.
  • Provides status updates to billing management for aging tickets and other reports as requested.
High School Diploma/GED or 1 year of relevant job experience with similar essential duties

Preferred Education, Skills and Experience
  • Experience: 2 yrs
  • Education Level: High School/GED. Associate degree preferred.
  • Field Of Study: General
  • A combination of education and experience is acceptable: Yes
  • Attention to detail with good organizational capabilities.
  • Ability to prioritize with good time management skills.
  • Good customer service skills