Customer Service Professional - Hedwig Village-77024 in Houston at Vaco

Date Posted: 12/2/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Houston
  • Job Type:
  • Experience:
    At least 2 year(s)
  • Date Posted:
    12/2/2019
  • Job ID:
    CUSTO35673

Job Description

Title: Customer Service Professional
Location: Houston, TX
Vaco has two clients in the Houston area (Galleria and Spring Branch) seeking Customer Service Professionals

About this position: Vaco has been engaged by two top companies in Houston to add a Customer Contact Center with strong technical skills to their growing team. This person will serve as the liaison between the company and its current clients. A successful candidate will be able to accept ownership for effectively managing client issues and inquiries, keeping client satisfaction at the core of every decision and behavior.

Responsibilities:

  • Manage high-level inbound and outbound calls and respond to customer requests in a timely manner.
  • Provide customers with product and service information.
  • Transfer customer calls to the appropriate staff.
  • Identify, research, and resolve customer issues using the computer system.
  • Follow-up on customer inquiries not immediately resolved.
  • Build sustainable relationships and engage customers by taking the extra mile.
  • Prepare reports for management and data entry
  • Recognize, document and alert the supervisor of trends in customer calls.
  • Other duties as assigned.

Requirements:

  • Degree preferred, or a minimum of 2-3 years related experience.
  • Call center experience preferred or 2 years of customer service related experience
  • Microsoft Office literate with the ability to learn customer service software applications.
  • Professional verbal and written communication skills and the ability to type 30 wpm.
  • Ability to multi-task, set priorities and manage time effectively.

ONLY CANDIDATES WITH REQUIRED EXPERIENCE WILL BE CONSIDERED.

DUE TO THE HIGH VOLUME OF RESUMES PLEASE NOTE YOU DO NOT NEED TO APPLY IF YOU HAVE RECENTLY SUBMITTED TO ANOTHER VACO POSTING. YOUR QUALIFICATIONS WILL BE CONSIDERED FOR ALL OPEN VACO OPPORTUNITIES.

Your resume will never be submitted to a client company without your prior knowledge and consent to do so.
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