Customer Service Representative in Cambridge, MA at Vaco

Date Posted: 9/23/2022

Job Snapshot

Job Description

Vaco Boston has teamed up with our client to help find Customer Service Representative to join its team.

Responsibilities:

  • Answer inbound calls and emails with clients to resolve any issues, in a professional manner
  • Accurately enter proprietary information into the system
  • Ability to troubleshoot, independently
  • Data entry
  • Create and maintain records of customer interactions and transactions, including, but not limited to: recording details of inquiries, filing complaints, writing thorough comments, taking appropriate and necessary action(s) to resolve the issue, escalating to appropriate personnel
  • Create tickets and forward to appropriate department(s)
  • Ensure that issues are resolved in a timely manner, while maintaining professional etiquette
  • Other duties as assigned

Requirements:

  • Call center or customer service experience
  • Excellent communication skills - both written and verbal
  • High School Diploma