Customer Service Representative in Del Mar, CA at Vaco

Date Posted: 1/25/2023

Job Snapshot

Job Description

Job Summary:

a high-growth manufacturing company serving the Biomedical Research community is looking for a motivated and hard-working individual to start their professional career as a Customer Service Representative at our San Diego Headquarters. You would be part of a small team of Customer Service Representatives who support each other to provide the highest level of service to the customer. This position requires strong organizational and logistical skills and the ability to multi-task on multiple levels. We are an easygoing, casual, and fun place to work. We value hard work and credit a team effort for our continued growth year after year.

Essential Duties:

  • Take incoming calls from customers and process purchase orders
  • Work in house teams to coordinate deliveries at customer sites
  • Process sample requests
  • Data entry and filing
  • Respond to general and customer-specific e-mails, including customer complaints and issues
  • Run credit reports
  • Establish new customer accounts
  • Provide support to the sales team as needed
  • Create various customer reports as needed
  • Generate quotes
  • Follow up with customers in a timely manner

Required Qualifications and Core Competencies:

  • Highly motivated, confident, energetic, with a positive attitude
  • Proven ability to multitask, prioritize and manage time effectively while keeping strong attention to detail
  • Strong written and verbal communication skills - proper grammar in emails, friendly professional demeanor on the phone, along with great listening ability
  • Patient and able to handle complaints, even when handling difficult situations
  • Analytical, ability and eagerness to solve problems
  • Exceptional work ethic, willing and driven to succeed
  • A self-starter
  • A team player
  • A high degree of honesty and integrity

Required Education and Experience:

  • Associates Degree -- ideally in a business-related field or commensurate industry experience
  • Computer literate and proficient with Microsoft Office (NetSuite experience preferred but not required)
  • 5+ years' experience in customer service utilizing CRM technology
  • Demonstrated experience supporting top key accounts in all aspects
  • Knowledge and experience with basic accounting
  • Knowledge of transportation and logistics processes - experience with international shipping a plus