Customer Service Representative in New York, NY at Vaco

Date Posted: 9/21/2021

Job Snapshot

Job Description

As a Customer Service Representative, you will be responsible for fulfilling and tracking all Products, Sales and Marketing requests for samples, mock-ups and product renderings for the Sales and Marketing team and broker network. You will manage and distribute marketing administrative materials such as specification and pricing forms, Sales & Operation notes, product fact sheets, sell sheets and brand presentations. You will be responsible for responding to daily customer inquiries using database, email, telephone and/or written correspondence in a timely, accurately and efficient manner.

Other responsibilities of the Administrative Assistant role include:

  • Recording and tracking all customer correspondence, requests and inquires
  • Managing Sales custom display program which includes:
    • Preparing cost worksheets
    • Requesting part numbers and specifications
    • Preparing display planogram
    • Renderings and spec sheets
  • Managing general office environment, including collecting and distributing mail
  • Printing and processing online customer purchase orders with attention to detail
  • Placing all stock-room orders including E-Commerce promotional orders
  • Unloading, visually inspecting and counting all incoming stock-room orders and stocking shelves (involves heavy lifting)
  • Maintaining office supply and stationery inventory control
  • Keeping detailed records of usage and the preparation of recharge reports