Customer Service Specialist in Charlotte at Vaco

Date Posted: 9/10/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Charlotte
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    9/10/2020
  • Job ID:
    CUSTO34898

Job Description

Are you a Customer Service professional looking to be a part of a fast growing reputable company in the Charlotte area and looking for your next career move then apply today!

The Customer Service Specialist is responsible for providing quality and efficient customer service to more complex and unique consumer inquiries. Responsible for resolving issues regarding products and services before, during, and after the transaction.

Job Requirements:

  • Resolves customer questions and concerns; processes escalations as needed
  • Handle routine and non-routine customer inquiries via phone and email
  • Ability to multi-task and work under pressure in fast paced environment
  • Great organizational skills that allows delivery for targeted deadlines
  • 3+ years of customer service experience
  • Excellent written and verbal communication
  • Dependable and Team Player

Preferred:

  • Associates or Bachelor's Degree
  • Prior experience in a professional customer service environment
  • Proficient with technology and working in multiple systems
  • Experience working in Microsoft Suite (Word, Excel, etc.)
  • Understanding of an ERP system is helpful