Desktop Engineer (Windows 7 to 10 Migration) in Clearwater at Vaco

Date Posted: 6/30/2020

Job Snapshot

Job Description

Desktop Engineer (Windows 7 to 10 Migration)

Hourly Rate $25-$35/hr
3 month contract

Who are we looking for?
Resource who can provide end user support services at customer site; face-to-face with end client. Supporting Win 10 migration from Win 7 Lifecycle Refresh, OS migration, Asset tracking and detailed tracking of schedule and completed user refreshes

Technical Skills:

  • PC Refresh minimum 3-4 per day. Imaging PC's, scheduling users, transferring data, delivering PC to end user and recovering legacy PC.
  • EXTENSIVE Microsoft Office 365, One Drive, Windows 7 to 10 migration experience
  • Validate with user new PC is operating as expected with all apps and data after migration.
  • Asset Management tracking of new and legacy PC serial numbers.
  • Track return PC's and perform HDD wipes.
  • Participate in shipping and tracking of returned PC equipment.
  • Customer Service assistance.
  • PC hardware/software troubleshooting skills.
  • Strong skills in common office productivity applications (MS Office, Adobe, etc.) both in answering user questions about usage and diagnosing issues.
  • Service Now - Ticketing System/Asset Management
  • Experience using ticket tools including responding to priorities, timely and relevant updates, use of ticket status (e.g. pend states), prompt closure.
  • SCCM image/software deployment

Qualification:

  • Technical school degree, Associate's degree, bachelor's degree or equivalent experience
  • Comptia A+ certificate or equivalent experience
  • 3-5 years' experience with supporting clients with their PC and MAC support needs (including HW, Applications, Operating systems, printing, network, etc.)

Job Types: Full-time, Contract