International Customer Service Representative - Logistics in Indianapolis, IN at Vaco

Date Posted: 9/27/2021

Job Snapshot

Job Description

Vaco Indianapolis has partnered with a company located in Indianapolis to fill a Customer Service Representative role that sits in the International division of a Logistics company.

This is a full time / direct hire role.

The International Customer Service Representative Support contributes to meeting goals of customer service, quality, process improvement, and profitability by assisting customers to control their international freight. This role is ultimately responsible for on-time error-free deliveries of the freight.

Activities include front-line support, daily compliance, booking, tracking, customs filing and/or customs interface with broker, routing, rating, and accruing every shipment. Activities and work hours may fluctuate in response to daily demands and the needs of the department. The CSRS is expected to be cross-trained on all trade lanes, customers and modes of transportation. The CSRS will also support the quoting of some trade lanes. An International CSRS may be responsible for any or all of these activities depending on previous experience and/or performance in the department.

Candidates with supply chain, logistics, or manufacturing customer service is preferred.
Must have excellent communications skills both verbal and written.
Bachelor's preferred but not required.