IT Helpdesk Associate in West Des Moines, IA at Vaco

Date Posted: 1/24/2023

Job Snapshot

Job Description

IT Helpdesk Associate

Duration: 9 Months (High Possibility of extension)

Rate: $21/hr on W2

Required Skills:

  • Demonstrated technical acumen.
  • Understanding of MS Exchange and MS Office 365
  • Excellent typing skills
  • Understands how to interact with and navigate web-based applications.
  • Strong orientation toward service
  • Patience when working with callers that are less technically proficient.
  • Strong organizational skills
  • Excellent interpersonal communication skills.
  • Flexible and adaptable to change in a fast-paced environment.
  • Courteous and empathetic to customer concerns
  • Able to work well independently and within a team environment.
  • Ability to handle challenging calls with poise, patience, and positive demeanor

Minimum Education Required

  • High School Diploma
  • 3+ years of technology-based call center experience
  • 3+ years of overall PC tech experience
  • 3+ years of experience w/ Windows
  • Previous customer service background and experience a plus