IT Helpdesk Associate in West Des Moines, IA at Vaco

Job Description

IT Helpdesk Associate

Duration: 9 Months (High Possibility of extension)

Rate: $21/hr on W2

Required Skills:

• Demonstrated technical acumen.
• Understanding of MS Exchange and MS Office 365
• Excellent typing skills
• Understands how to interact with and navigate web-based applications.
• Strong orientation toward service
• Patience when working with callers that are less technically proficient.
• Strong organizational skills
• Excellent interpersonal communication skills.
• Flexible and adaptable to change in a fast-paced environment.
• Courteous and empathetic to customer concerns
• Able to work well independently and within a team environment.
• Ability to handle challenging calls with poise, patience, and positive demeanor

Minimum Education Required

• High School Diploma
• 3+ years of technology-based call center experience
• 3+ years of overall PC tech experience
• 3+ years of experience w/ Windows
• Previous customer service background and experience a plus