IT Support Specialist (hybrid) in Philadelphia, PA at Vaco

Date Posted: 8/5/2022

Job Snapshot

Job Description

Job Summary

The IT Support Specialist will provide tier 1 technical support to maintain in-house computer systems, infrastrucure and desktops are operating correctly

What you'll do:

  • Follow documented processes and procedures to quickly identify customer issues.
  • Provide professional technical support via chat, email, and telephone to clients.
  • Document incidents accurately in Help Desk ticketing system.
  • Install, configure, test, maintain, monitor and troubleshoot end user workstation software and networking software products.
  • Installs and maintains anti-virus and anti-spyware.
  • Provides training and support to end users and staff on computer operation and other issues
  • Travel required, locally within Philadelphia once a week or as needed.

What you have:

  • Associates degree or related experience or education in computer science, computer engineering or a related field from an accredited college.
  • One year experience in IT support or helpdesk.