IT Support Specialist - Richmond, VA in Richmond, VA at Vaco

Date Posted: 12/3/2019

Job Snapshot

Job Description

The IT Support Specialist position is responsible for being the first point of contact for all IT support related items. You will be responsible or a variety of tasks to ensure the technology needs of the employees are met so they can effectively perform their duties. The ideal candidate will perform these tasks while maintaining a positive and productive relationship while employees, vendors, and clients.

Responsibilities include:
  • Serve as the initial point of contact for IT requests.
  • Manage IT support requests utilizing ticketing system; resolve or escalate issues accordingly.
  • New employee onboarding: accounts creation; workstation and mobile device setups and configuration.
  • Install, manage and troubleshoot various SaaS and on-premises software systems such as G Suite, Office 365, Quickbooks, Corridor, Flightbridge, etc.
  • Troubleshoot existing low voltage wiring and run new cables as needed.
  • Provide end-user support as needed: hardware and software troubleshooting; email; wireless connectivity; MS Office applications; printing connectivity issues, etc.
  • Document all incidents in the ticketing system
  • Update and maintain knowledge and configuration management databases
  • Coordinate w/existing vendors and service providers
  • Assist w/ IT infrastructure projects
  • Identify user needs, provide end-user training as appropriate
  • Participation in the development and improvement of processes and internal controls.
  • Maintaining a positive relationship with customers and vendors alike.
Highly Desirable:
  • Office 365 experience
  • Windows 10 migration
  • Experience with Active Directory and Windows Server environments
  • Knowledge of networking, switches, routers, and firewalls
  • 5+ years of IT support experience
  • Excellent customer service and communication skills
  • Experience with desktop and mobile support, configuration and setup
  • Ability to adapt to changing needs while responding quickly and positively.
  • Ability to plan, prioritize, and complete assignments within deadlines.
  • Must have a valid driver's license.
  • Must be able to work as part of a team and independently, in high stress and fast-paced environment- ability to focus during busy periods throughout the month and year.
  • Must be highly motivated and organized, as well as have extreme attention to detail.
  • Be able to pass a pre-employment background check and drug test.
  • Must be able to work nights, weekends, and holidays as needed - we're a firm believer in work/life balance but the nature of IT will sometimes require after-hours work.