LTL Specialist in Jacksonville, FL at Vaco

Date Posted: 1/14/2022

Job Snapshot

Job Description

Vaco is currently recruiting for a LTL Specialist. The LTL Specialist Specialist is responsible for fulfilling current and future transportation need of our customers. This position will require working with LTL carriers for rates; tracking and handling any billing discrepancies.

Essential Duties and Responsibilities:

  • Daily management and coordination of shipments
  • Track and trace all shipments and load status
  • Processes EDI as required (key account/OEM)
  • Update and maintain transportation management and operation systems
  • Establish and coordinate deliveries with carriers
  • Confirm rates with carriers and dispute any rate differences
  • Prioritizes tasks and workload to focus on issues that directly impact quality and service performance
  • Adheres to company standards on customer satisfaction; accuracy and timeliness
  • Proactively indentify problems and swiftly implement the appropriate solutions
  • Answer all customer inquiries in accordance with the customer satisfaction standards
  • Further increase customer satisfaction and business share through proactive and regular contact
  • Provide complex problem resolution and provides guidance to others
  • Utilize specialized industry and company computer systems and procedures; reference materials/documentation and personal industry knowledge to process client shipments
  • Maintains regular; timely; and consistent attendance at work
  • Flexibility to work overtime as needed
  • Must demonstrate professional behavior at all times
  • Perform other duties as assigned
Knowledge/Skills/Abilities:
  • Strong customer service (preferably from a logistics background involving phone experience; pricing; quotes; conflict resolution/problem solving)
  • AS400; Pegasus; or Oracle (OTM) experience
  • Proficient with computer and Microsoft Office applications
  • Excellent data entry/keyboard skills
  • Strong interpersonal skills to effectively interact with internal and external customers
  • Excellent problem solving skills with the ability to seek alternative solutions
  • Self directed; displays initiative and can work independently.
  • Organizational and time management skills
  • Team player with proven ability to work under pressure
  • Strong attention to detail with excellent follow-up
  • Excellent communications skills; both written and oral
  • Strong knowledge of customer service principles & practices
  • Attention to detail
  • Must be fluent in English


Education and Experience Requirements:

  • High School Diploma/GED required; College degree highly preferred
  • Minimum 1-3 years of transportation or logistics experience preferred