Network Administrator in Phoenix, AZ at Vaco

Date Posted: 5/4/2021

Job Snapshot

Job Description

Job Responsibilities

  • Assist external clients/hotels in the implementation of technical systems, software, hardware, or solutions.
  • Evaluate client needs and develop configurations that support technology specific business processes.
  • Define and execute on delivery of implementation plans for hotel managed networks and other services.
  • Manage vendor relationships to continually implement and/or improve processes to benefit our hoteliers.
  • Test, troubleshoot, and implement new and existing system setups including but not limited computer software and hardware, technical systems, and/or networking solutions.
  • Provide basic to highly complex end user support for technology related issues and concerns, especially anything involving hotel network set up and communication.
  • Review PCI scan data and assist in the identification and remediation of internal and external vulnerabilities.
  • Work directly with vendors, IT professionals, and/or onsite staff to recognize, research, isolate and resolve complex technical problems, working problems until a root cause is identified and documented to the property's satisfaction.
  • Facilitate effective departmental and hotel operations by serving as a subject matter expert.
  • Oversee proper problem escalation, notification, and follow-up to ensure continuity of service levels and system functionality.
  • Enhance automation processes and coordinates with internal departments to recommend systems or production environment modifications or other corrective actions as appropriate.
  • Document all efforts and activities to provide both time accountability as well as solution description for future use.
  • Participate in special technical/technology related projects as assigned.
  • Protect Best Western, its affiliates, and members by handling business sensitive information with appropriate confidentiality.
  • Administration of patch management tools
  • Provide remote support to properties on an "as needed" basis

Job Requirements

  • Strong understanding of networking and networking concepts including the areas of LAN/WAN, VLAN architecture, and network communication
  • Advanced understanding of computer/network systems, products, and services in more than one of the following areas: network security, software/hardware configuration, PC/desktop systems, computer operations and operating systems, TCP/IP, 802.11x, mobile technologies, Hotel Property Management systems
  • Problem solving aptitude
  • Intermediate proficiency in Microsoft Office Suite
  • Strong customer service skills
  • Strong communication skills both written and verbal
  • Ability to work independently and with exemplary time management
  • Basic mentoring skills necessary to provide support and constructive performance feedback
  • Familiarity with patch management software and services a plus