Project Manager - Software Implementations in East Lansing, MI at Vaco

Date Posted: 6/21/2022

Job Snapshot

Job Description

Core Responsibilities:
* Manage the project from beginning to end
* Act as the liaison between customer and internal teams
* Communicate project deliverables at all levels, and make sure items are executed on time, to budget, with high quality
* Manage resources assigned to your projects and the schedule of work for all phases.
* Manage changes in project scope including documenting and explaining implications of changes so they are clearly understood and approved
* Manage expectations with customers and internal team to successfully deliver projects.
* Compile and maintain professional executive status reports and required project documentation
* Communicate with the customer to ensure progress is being made and concerns are managed promptly
* Address difficult and/or escalated situations with minimal leadership involvement to an effective resolution
* Proactively learn and understand software and the mechanics of their implementation and deployment
* Provide outstanding project team leadership to achieve, schedule, budget and scope performance
* Be part of project teams implementing products and delivering Professional Services
* Manage multiple consulting engagements concurrently
* Analyze business operations and methodology to develop best practices
* Recommend solutions for customer pain points, gaps, needs, goals
* Applies a more focused set of techniques with greater levels of expertise to resolve extremely complex business problems
* SME and coach for multiple products and services
* Work with teams in India and the US

Core Qualifications:
* Minimum 6 years of customer facing project management experience (preferably within a software environment)
* Bachelor's degree preferred or commensurate experience
* Tech savvy, advance knowledge of Microsoft Office required
* Relevant PM certification preferred
* Agile experience preferred
* Highly organized and have proven ability to monitor project budget vs. actuals and can forecast project revenues and expenditures
* Proven track record of building, developing and growing business relationships vital to the success of the project in person and remotely
* Knowledge of insurance business practices and compliance preferred
* Strong interpersonal skills with the proven ability to effectively engage and influence at all levels, and ability to effectively handle crucial conversations and manage conflict resolution
* Ability to effectively prioritize workload and tasks to meet deadlines
* Excellent presentation and communications skills, both written and verbal
* Outstanding time management skills
* Ability to effectively problem solve, react to situations decisively and effectively

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