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ServiceNow Implementations Specialist in San Diego, CA at Vaco

Date Posted: 5/16/2019

Job Snapshot

Job Description

The ServiceNow Implementation Specialist leads external implementation and support. Primary responsibilities will be delivering ServiceNow implementation engagements and secondary responsibility for supporting pre and post sales interactions as a subject matter expert.

Day to day aspects of project and solution delivery include:

  • Solutions Architecture, with specific emphasis on leading efforts involving Process, Solution Design, and Integration.
  • Lead customer discovery workshops.
  • Provide Technical Leadership and assurance of best practices.
  • Manage multiple projects concurrently.
  • Design, Build, and Deploy required enhancements to the ServiceNow Platform.
  • Implementation of ServiceNow for ITSM, Discovery, Orchestration, PPM, and other modules.
  • Provide support for workflow design and configuration efforts.
  • Lead UNIT testing efforts and oversee project UAT.
  • Development of required client specific reporting and dashboards.
  • Configure required integration components (SSO, LDAP, Mid Servers, etc.)
  • Serves as a Subject Matter Expert to drive the development and execution of the ServiceNow project activities, working with the project team to define, sequence and estimate duration of project activities and duration of schedule to meet project objectives
  • Manages the identification, resolution and escalation of ServiceNow related issues and risks.
  • Serves as a key member of the overall implementation project team.
  • Prepares client facing and internal deliverables that are technology related.
  • Drives the continuous improvement of our implementation methodologies and service offerings based on client experiences.


  • ServiceNow Certified System Administrator (Required)
  • ServiceNow Certified Implementation Specialist (Required)
  • ServiceNow Certified Application Developer (Desired)
  • 5+ yrs. experience in Design and Implementation of ITSM platforms and at least 3+ yrs. experience on ServiceNow Platform.
  • Experience with leading the process definition, design & implementation of Configuration Management and its supporting processes on ServiceNow / other industry leading Configuration management tools, preferably in a consulting role.
  • Experience with full lifecycle ServiceNow implementations.
  • Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS.
  • Experience with scripting in the ServiceNow platform using JavaScript, Jelly, and/or AngularJS including: Business Rules, Client Scripts, UI Actions, UI Pages, Widgets, etc.
  • Must have solid experience designing and involvement in building integrations to ServiceNow