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Tech Support Specialist in Columbus at Vaco

Date Posted: 3/15/2019

Job Snapshot

  • Employee Type:
  • Location:
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  • Experience:
    At least 2 year(s)
  • Date Posted:
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Job Description


  • We are currently seeking a Support Specialist to support internal systems
  • The Support Specialist is responsible for maintaining user uptime and improving their computing experiences through effective remote monitoring, maintenance and problem identification and resolution activities, as well as growing and developing existing clients through exceptional customer service.
  • Candidates must be energetic and focused with a strong motivation to learn new technologies and management and maintenance processes.
  • This position requires dedication, persistence, follow-up, effective utilization of provided resources and unbeatable customer service.


  • Responsibilities include identifying, documenting and troubleshooting user computing issues to resolution and maintaining client satisfaction.
  • Job duties include utilizing our remote monitoring and management (RMM) and professional services automation (PSA) solutions along with other service specific tools and technologies to deliver remote user support services and update service request information, answer technical support phone calls, assign ticket severity, prioritize work accordingly, and collaborate and work with other staff and vendor support resources to resolve issues.
  • Overall relationship management and the ability to coordinate required resources to respond to issues.
  • Other requirements include participating in ongoing training and attainment of manufacturer certifications, developing and maintaining relationships with user and vendor contacts, and preparing and presenting service and monitoring reports to management regularly.
  • The Support Specialist will also perform project work as needed - including migrations from aging equipment to new equipment, and migrations into our cloud infrastructure. We have a comprehensive cloud platform upon which we are building new client solutions.
  • Ideally, candidates will have experience supporting WorkDay, ServiceNow and working on Microsoft OS.