Technical/Clinical Operations Manager-$52/hr-REMOTE in Boston, MA at Vaco

Date Posted: 1/13/2021

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Boston, MA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    1/13/2021
  • Job ID:
    TECHN17584

Job Description

Payrate: $52/hr
6 months
REMOTE


Provides leadership and guidance regarding all technical operations by establishing standards and metrics and coordinating development of policies and procedures. Ensures communications are appropriate and thorough within Technical Services, interdepartmentally, and with other internal and external customers. Ensures that training and education materials are properly developed with appropriate content and delivery. Responsible for designing and implementing improved processes within Technical Services and assists other departments where such processes overlap. Operates as a subject matter expert for stakeholders and demonstrates technical, managerial, analytical, and communication knowledge and skills. Supports the companies mission, vision, core values and customer service philosophy. Adheres to the company's Compliance Program, including following all regulatory and the company's policy requirements.

-Works closely with the Senior Director, Methods and Systems to support and maintain a system to evaluate and improve customer service at all levels of the Technical Service department.
-Supports and maintains a series of Department Operating Guidelines to ensure professional behavior within the organization.
-Supports the Senior Director, Methods and Systems with evaluating and providing solutions/answers for complaints and queries from stakeholders. Makes recommendations for evaluating and updating service standards based on outcomes of such activity.
-Recommends changes to services to fulfill customer needs. This requires extensive knowledge regarding a variety of the field's concepts, practices, and procedures.
-Develops and implements improvement plans for identified issues.
-Works with representatives of various corporate departments including but not limited to Biomedical, Clinical Services, Regulatory, Quality, and Education. Assists with the goal of streamlining processes and minimizing duplication of efforts.
-Collaborates with Biomedical Services and Clinical Services to improve operational policy and practice.
-Collaborates with Education Department to establish training materials and methods in best practice and core subject matter utilizing continued evaluation.
-Supports senior management. Examples of support include but are not limited to communicating, interpreting, and clarifying complex technical issues and concerns to senior executives.
-Ensures continuous improvement of Technical Services metrics and systems (i.e. TMS).
-Assists with developing and executing disaster preparedness initiatives.
-Acts as Project Manager for internal initiatives.
-Assists with establishing training procedures for new staff.
-Ensures consistent content between training/education materials, policies and procedures as published, current industry knowledge and practices, and legal requirements such as CMS regulations.
-Supports Technical Services participation with the development and implementation of Career Pathways.
-The Technical Methods and Systems Manager will lead project groups and task force type short term team structures.
Education:
-Bachelor's Degree in Biomedical Engineering, Electronics, Computer Science, Analytics, or similar field is required. This can be a four-year degree (desired) or a two-year degree.
-Equivalent experience (with demonstrated competence) may be considered in lieu of degree.
EXPERIENCE AND REQUIRED SKILLS:
8 - 12 years' related experience; or a Master's degree with 6 years' experience; or a PhD with 3 years' experience; or equivalent directly related work experience.
Broad experience in Technical and Clinical operations in a Dialysis setting is desired as the position demands extensive knowledge concerning a variety of the field's concepts, practices, and procedures.
Knowledge, skills and abilities in the technical/biomedical aspects of dialysis (e.g. water treatment, dialysis machines, physical plant, etc.)
Disaster Preparedness
Computer literacy with knowledge of Microsoft Windows and Office is required. Knowledge of and experience with PeopleSoft, Kronos, SAP, and other internal applications is desired.
Specialized knowledge of database structure/design and document sharing platform structure and design. (e.g. Access and SharePoint).
Specialized knowledge of Learning Management Systems and SCORM (Sharable Content Object Reference Model) standards, processes and related applications.
Demonstrates critical thinking skills.
Training and/or qualifications in Lean and Six Sigma systems
-Practical experience in formal management of projects. Formal training in Project Management is desired.
-Demonstrated written and verbal communications skills.

Job Requirements

Payrate: $52/hr 6 months REMOTE Provides leadership and guidance regarding all technical operations by establishing standards and metrics and coordinating development of policies and procedures. Ensures communications are appropriate and thorough within Technical Services, interdepartmentally, and with other internal and external customers. Ensures that training and education materials are properly developed with appropriate content and delivery. Responsible for designing and implementing improved processes within Technical Services and assists other departments where such processes overlap. Operates as a subject matter expert for stakeholders and demonstrates technical, managerial, analytical, and communication knowledge and skills. Supports the companies mission, vision, core values and customer service philosophy. Adheres to the company’s Compliance Program, including following all regulatory and the company's policy requirements. •Works closely with the Senior Director, Methods and Systems to support and maintain a system to evaluate and improve customer service at all levels of the Technical Service department. •Supports and maintains a series of Department Operating Guidelines to ensure professional behavior within the organization. •Supports the Senior Director, Methods and Systems with evaluating and providing solutions/answers for complaints and queries from stakeholders. Makes recommendations for evaluating and updating service standards based on outcomes of such activity. •Recommends changes to services to fulfill customer needs. This requires extensive knowledge regarding a variety of the field's concepts, practices, and procedures. •Develops and implements improvement plans for identified issues. •Works with representatives of various corporate departments including but not limited to Biomedical, Clinical Services, Regulatory, Quality, and Education. Assists with the goal of streamlining processes and minimizing duplication of efforts. •Collaborates with Biomedical Services and Clinical Services to improve operational policy and practice. •Collaborates with Education Department to establish training materials and methods in best practice and core subject matter utilizing continued evaluation. •Supports senior management. Examples of support include but are not limited to communicating, interpreting, and clarifying complex technical issues and concerns to senior executives. •Ensures continuous improvement of Technical Services metrics and systems (i.e. TMS). •Assists with developing and executing disaster preparedness initiatives. •Acts as Project Manager for internal initiatives. •Assists with establishing training procedures for new staff. •Ensures consistent content between training/education materials, policies and procedures as published, current industry knowledge and practices, and legal requirements such as CMS regulations. •Supports Technical Services participation with the development and implementation of Career Pathways. •The Technical Methods and Systems Manager will lead project groups and task force type short term team structures. Education: •Bachelor’s Degree in Biomedical Engineering, Electronics, Computer Science, Analytics, or similar field is required. This can be a four-year degree (desired) or a two-year degree. •Equivalent experience (with demonstrated competence) may be considered in lieu of degree. EXPERIENCE AND REQUIRED SKILLS: 8 – 12 years’ related experience; or a Master’s degree with 6 years’ experience; or a PhD with 3 years’ experience; or equivalent directly related work experience. Broad experience in Technical and Clinical operations in a Dialysis setting is desired as the position demands extensive knowledge concerning a variety of the field's concepts, practices, and procedures. Knowledge, skills and abilities in the technical/biomedical aspects of dialysis (e.g. water treatment, dialysis machines, physical plant, etc.) Disaster Preparedness Computer literacy with knowledge of Microsoft Windows and Office is required. Knowledge of and experience with PeopleSoft, Kronos, SAP, and other internal applications is desired. Specialized knowledge of database structure/design and document sharing platform structure and design. (e.g. Access and SharePoint). Specialized knowledge of Learning Management Systems and SCORM (Sharable Content Object Reference Model) standards, processes and related applications. Demonstrates critical thinking skills. Training and/or qualifications in Lean and Six Sigma systems •Practical experience in formal management of projects. Formal training in Project Management is desired. •Demonstrated written and verbal communications skills.

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