Technical Support/Help Desk Support in Madison, WI at Vaco

Date Posted: 6/10/2021

Job Snapshot

Job Description

Please read this job description before you apply, and only apply if you meet these requirements.

**** NO 3rd Party Candidates or Agencies are being accepted for this role - so please don't send your candidates *** "Our client can't offer any sponsorship now or in the future.

Our client prefers candidates local to Madison WI - this is an onsite position with some travel

Our client is looking to hire a Technical Support professional to join their team.

Responsibilities for Technical Support

  • Act as the initial point of contact for all computer and system-related concerns from clients or other employees
  • Complete detailed reports listing requests for technical assistance steps taken to resolve them, and the specific dates/individuals involved
  • Assist management in creating training materials pertaining to computer troubleshooting and usage
  • Organize and file documentation pertaining to warranties and instructional guides for computer hardware
  • Maintain a working log detailing all required system updates, as well as the date of completion
  • Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems
  • Resolve technical issues related to network interruptions
  • Actively update, maintain and monitor all aspects of computer networks

Qualifications for Technical Support

  • A bachelor's degree in computer science or related technical field is preferred
  • Industry-specific certification in relevant computer languages or software may be required
  • 1-3 years of relevant experience in a customer-focused position involving technical knowledge of a company products and services
  • Professional written and interpersonal skills are essential when communicating with customers and clients
  • Ability to prioritize and manage several milestones and projects efficiently
  • Extensive experience working with different operating systems including Windows and Mac OS
  • Accept constructive criticism and customer feedback regarding their experience with software or IT services
  • Comfortable working in and assisting others through company help desk software, such as Connectwise and Spiceworks in addition to other remote access desktop programs.
  • Time-management skills and the ability to establish reasonable and attainable deadlines for resolution