Yardi Support Specialist in Irvine at Vaco

Date Posted: 4/8/2021

Job Snapshot

Job Description

General Purpose:

Under the general direction of the Director of Enterprise Applications, the Application Support Specialist will be responsible for providing Yardi Voyager, Rent Café, and other application related support directly to our internal corporate and field operations users. The role will focus on supporting Yardi users in performing their daily functions within Yardi Voyager 7S and Yardi modules such as Core Financial, Affordable, PAYscan, Residential/Multi-Family, Revenue Management, Construction, and Maintenance as well as managing new property creation and user management. They shall conduct all organizational business and practices in accordance with Avanath Capital policies.

Essential Duties and Responsibilities:

  • Provide client support and technical issue resolutions in a clear and detailed manner through in-person, e-mail, phone and other platforms of communication.
  • Handle data entry, user creation, password resets and user access requests using Avanath process documentation.
  • Document all requests and resolutions within appropriate SLAs.
  • Traffic, prioritize, and route requests to the appropriate internal or external resources and maintain responsibility of delegated tasks.
  • Ensure all resolutions are clearly documented in Avanath's knowledge base.
  • Identify and escalate software defects related to support tasks.
  • Brainstorm with team members to resolve more complex issues and escalate difficult issues to management.
  • Identify and communicate potential system, process, and training improvements that will drive increased user adoption, improved user satisfaction and overall data integrity.
  • Reviews release notes, trainings, and known issues documentation for Yardi and other applications and continually look for ways to improve Yardi and other application efficiencies.
  • Become knowledgeable with internal procedures and needs to assist/guide with testing efforts on new functionality, new modules, and upgrades to existing modules.
  • All other related duties as assigned.