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$15/hr - Customer Service Representative - St. Petersburg in Saint Petersburg, FL at Vaco

Date Posted: 8/31/2018

Job Snapshot

Job Description

Tampa Vaco LLC is currently recruiting for a client based in St. Petersburg who is looking for a Customer Service Representative with experience in Call Centers.

Summary/Objective

The customer service representative I provides effective customer service by establishing a working relationship with internal and external customers through communication via mail or telephone or in person with customers or company employees.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • Produces and negotiates customer quotations and proposals.
  • Assists in maintaining and monitoring electronic data for established customers.
  • Monitors production order schedules and expedites delivery per customer requests.
  • Operates inventory control software, word processing and spreadsheet applications.
  • Assists with contracts for all repair orders.
  • Generates correspondence to secure additional customer information to resolve customer disputes.
  • Maintains detailed files for documentation.
  • Creates proposals, letters, quotes and miscellaneous correspondence.
  • Answers sales calls and provides information as needed.
  • Serves as liaison with manufacturing, engineering and shipping personnel.
  • Serves as a backup for completion of all invoicing and shipping documentation.
  • Serves as a backup for the receipt and processing of customer purchase orders.
  • Processes change orders.

  • Competencies


  • Customer/Client Focus.
  • Communication Proficiency.
  • Organizational Skills.
  • Problem Solving/Analysis.
  • Technical Capacity.

  • Supervisory Responsibility

    This position has no supervisory responsibilities.

    Work Environment

    This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

    Physical Demands

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

    While performing the duties of this job, the employee is regularly required to sit, talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.