This site uses cookies. To find out more, see our Cookies Policy

$ 20/hr Developer Support Assistant in Los Altos, CA at Vaco

Date Posted: 4/27/2018

Job Snapshot

Job Description



Goal: As Developer Support you will support Android app developers who publish apps. Through email and chat, you will resolve issues related to uploading, publishing, and maintaining apps. You will interact with the Developer Support Operations team, as well as key client stakeholders as needed, to help resolve developer inquiries. Successful applicants are customer-focused and passionate about assisting developers with timely resolution of their app publishing issues.



What You Do!!:

  • Provide email and real time chat support to developers in English

  • Collaborate with cross-functional resources to bring issues to resolution with an aggressive deadline

  • Assist with creation and maintenance of online documentation

  • Identify needs and collaborate on projects to improve support tools and processes

  • Open to overtime as needed to assist the global team in closing out high volumes


Okay, So How Do You Get This Done:

Skills and Experience


  • Preferred Bachelor's Degree any field

  • At least 1 year experience in customer service environment providing support via phone, email or live chat

  • Precise verbal and written communication skills

  • Ability to communicate technical concepts clearly and effectively in English

  • Proven ability to identify and troubleshoot customer issues quickly and efficiently

  • Knowledge of the app industry with experience or interest in mobile app development

  • Strong attention to detail and sense of responsibility

  • Ability to prioritize tasks and manage time effectively

  • Understanding of customer support best practices and familiarity with customer support success metrics


Role-Specific Skills requirements


Skill Name

Proficiency Level


Problem Solving & Escalation Management

Proficient



Job Requirements

Goal: As Developer Support you will support Android app developers who publish apps. Through email and chat, you will resolve issues related to uploading, publishing, and maintaining apps. You will interact with the Developer Support Operations team, as well as key client stakeholders as needed, to help resolve developer inquiries. Successful applicants are customer-focused and passionate about assisting developers with timely resolution of their app publishing issues.

What You Do!!:
Provide email and real time chat support to developers in English

Collaborate with cross-functional resources to bring issues to resolution with an aggressive deadline

Assist with creation and maintenance of online documentation

Identify needs and collaborate on projects to improve support tools and processes

Open to overtime as needed to assist the global team in closing out high volumes

Okay, So How Do You Get This Done:
Skills and Experience

Preferred Bachelor’s Degree any field

At least 1 year experience in customer service environment providing support via phone, email or live chat

Precise verbal and written communication skills

Ability to communicate technical concepts clearly and effectively in English

Proven ability to identify and troubleshoot customer issues quickly and efficiently

Knowledge of the app industry with experience or interest in mobile app development

Strong attention to detail and sense of responsibility

Ability to prioritize tasks and manage time effectively

Understanding of customer support best practices and familiarity with customer support success metrics

Role-Specific Skills requirements
Skill Name
Proficiency Level

Problem Solving & Escalation Management

Proficient