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$20/hr - Help Desk Analyst - Brentwood, TN - 6 month CTH in Brentwood, TN at Vaco

Date Posted: 6/25/2018

Job Snapshot

Job Description

* Troubleshoot and resolve problems related to commercial and proprietary software via telephone and on-site support
* Provide desktop hardware and software problem identification and resolutions for all PCs and related equipment
* Provide detailed documentation in the call tracking system
* Coordinate and transition support to 2nd and 3rd level support when required
* Reset passwords as required
* Install and configure PC software
* Conduct follow-ups to ensure problem resolution Job Requirements
* Bachelor's Degree is strongly preferred
* Active Directory experience Understanding of multiple domains
* Supporting Microsoft Windows 7 and 10 environments
* 5+ year of technical support experience
* Ability to resolve issues both over the phone and in person
* Excellence in communication and documentation
* Experience in a high call volume environment
* Team player who is also willing to work independently