$50k - Help Desk Analyst - Nashville, TN in Brentwood, TN at Vaco

Date Posted: 1/4/2021

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Brentwood, TN
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    1/4/2021
  • Job ID:
    50KHE77243

Job Description

Responsibilities
* Troubleshoot and resolve problems related to commercial and proprietary software via telephone and on-site support
* Provide desktop hardware and software problem identification and resolutions for all PCs and related equipment
* Provide detailed documentation in the call tracking system
* Coordinate and transition support to 2nd and 3rd level support when required
* Reset passwords as required
* Install and configure PC software
* Conduct follow-ups to ensure problem resolution Job Requirements
* Bachelor's Degree is strongly preferred
* Active Directory experience Understanding of multiple domains
* Supporting Microsoft Windows 7 and 10 environments
* 5+ year of technical support experience
* Ability to resolve issues both over the phone and in person
* Excellence in communication and documentation
* Experience in a high call volume environment
* Team player who is also willing to work independently