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Account Coordinator in Melbourne, FL at Vaco

Date Posted: 10/2/2018

Job Snapshot

Job Description

Vaco is looking for an Account Coordinator for a client in Melbourne, FL. The Account Coordinator will be responsible for all aspects of the account set-up process, beginning with implementation and continuing throughout the Company/Client relationship. This person must be enthusiastic about serving clients, able to multi-task, attention to detail, knowledge of the drug testing industry preferred. This person will be an integral part in growing our business. The Account Coordinator will also be responsible for training customers on how to use the portal for scheduling drug screens.

Essential Functions:
Duties include but not limited to:
General customer service, that includes handling phone calls or emails responding to client inquiries/requests in a timely, friendly & helpful manner
 Effectively communicate with multiple laboratories
 Gather all information necessary to successfully complete client account setup
 Assist with establishing any client specific protocols
 Pro-actively contact clients to ensure success of the program
 Train users on our software portal
 Keep abreast of client changes, regulatory changes and SOP updates
 Communicate turnaround problems to management team as it relates to testing, problem resolution and completion of client request/s
 Maintain and protect the confidentiality of all company and client information
 Inbound Sales and order processing
 Assist with onboarding larger/key clients


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