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Account Manager in Memphis at Vaco

Date Posted: 3/8/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Memphis
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    3/8/2019
  • Job ID:
    ACCOU41903

Job Description

Vaco Staffing is currently seeking B2B Collections Specialists for permanent opportunities with an equipment distribution company in Memphis, TN. The Collections Specialist reports to the Credit Manager and is responsible for the daily activities related to the maintenance, credit and collection of assigned customer accounts. The qualified candidate must have 3-5 years of experience in account management and collections. Bachelor's degree is preferred.

Job Responsibilities:

  • Engage with customers to resolve all billing questions and discrepancies in a timely and appropriate manner
  • Able to manage and assume responsibility for a high-volume of inbound and outbound calls
  • Process customer refunds, credit memos, adjustments and credit card payments
  • Locate and monitor overdue accounts, using a variety of methods
  • Confer with customer and perform necessary research to identify and resolve short payments, past due invoices, pricing discrepancies, etc.
  • Establish alternate payment schedules, based on customers' financial situations and company policies
  • Record information about financial status of customers and status of collection efforts
  • Effectively communicate with external customers and internal salesmen and executives in a professional manner

Qualifications:

  • Bachelor's Degree is preferred
  • At least three years of experience in account management and collections
  • Self-motivated and able to work independently
  • Excellent listening, written, verbal, communication and interpersonal skills (both verbal and written) with a customer service focus
  • Proven ability to manage multiple projects at a time while paying strict attention to detail
  • Strong computer skills required, with advanced knowledge of Microsoft Office applications, including Excel