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Accounts Receivable and Collections Coordinator in brentwood at Vaco

Date Posted: 1/30/2018

Job Snapshot

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  • Location:
  • Job Type:
  • Experience:
    At least 1 year(s)
  • Date Posted:
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Job Description

Accounts Receivable & Collections Coordinator

Responsible for all functions related to A/R and collections in the Accounting department, to include: collection calls, correspondence, account review, and customer service.

Location: Brentwood, TN 37027

Essential Job Duties

  • Creating and implementing new collection processes to increase efficiency
  • Providing exceptional customer service regarding collection issues
  • Process and review account adjustments
  • Resolve client discrepancies
  • Process short payments
  • Monitor and maintain assigned accounts, to include: customer calls, account adjustments, small balance write off, customer reconciliations, and processing credit memos
  • Reduce delinquency for assigned accounts
  • Communicate and conduct timely follow ups regarding customer accounts
  • Establish and maintain effective and cooperative working relationships with internal and external customers
  • Providing weekly and monthly reporting to the direct supervisor
  • Providing monthly delinquency notices
  • Process and report on monthly credit memos
  • Assume responsibility for high-volume phone calls to assigned delinquent customers
  • Reconciling customer disputes as they pertain to payment of outstanding balances that are due
  • Providing excellent and considerate customer service to internal and external customers
  • Other duties as required and assigned

Minimum Qualifications:

Education and Experience:

  • 1-2 years of related experience; or an equivalent combination of education and experience
  • High-volume, corporate collections experience preferred
  • Accounts Receivable experience preferred
  • Knowledge of billing and collections procedures
  • PC literate with experience with Microsoft Outlook, Word and Excel

Essential Skills:

  • Ability to read, analyze, and interpret bills
  • Ability to write and send proper business correspondence
  • Ability to effectively present information and respond to questions from groups of managers, customers, and co-workers
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
  • Ability to provide excellent customer service when dealing with anger/rejection

Job Requirements

A/R, Collections, Excel