Annuity Administration Clerk in Indianapolis, IN at Vaco

Date Posted: 8/19/2019

Job Snapshot

Job Description

Position Summary:

The Annuity Administration Clerk performs a wide range of tasks associated with annuity paperwork including sorting new business applications, receiving, organizing, reviewing and mailing requests, importing incoming faxes, and preparing and binding outgoing contracts. The Administration Clerk may also perform limited research and analysis for requested transactions, respond to and communicate with outside clients, and participate in testing system modifications.

Essential Responsibilities and Duties:

  • Reviews, analyzes, sorts and mails/faxes all exchange requests. May make outgoing follow-up phone calls for 1035 exchanges.
  • Follows up with other financial service institutions, marketing organizations, or agents regarding any outstanding requirements, and/or communication regarding outstanding New Business issues.
  • Researches and responds to email requests that come to the New Business email box.
  • Proofs, validates, prepares and binds New Business contracts for mailing. Cross check team members paperwork before it is sent out to clients and/or agents. Prepare outgoing contracts using the most effective and efficient distribution methods, including USPS and other vendors for express mailings.
  • Monitors queues within the administration system to ensure transactions and requests can be processed within productivity standards. Questions anomalies in work queue and/or transactions, including extreme volumes, and keeps management team informed of work queues status.
  • Reviews and imports incoming faxes into Onbase workflow.


  • Handles highly confidential personal information for agents and marketing organizations
  • Works on issues where analysis of situations or data requires basic knowledge of organizational objectives and procedures. Must be self-directed and able to multi­ task and prioritize, even with routine issues. Shows initiative to improve processes.
  • Must be able to interpret and understand basic annuity contract features and benefits and must exercise good judgment within defined processes and operational policies in executing a variety of requests for service.
  • High School diploma or equivalent training or experience
    • Professional designations such as LOMA's Associate Life Management Institute (ALMI), Associate Customer Service (ACS), or Associate Annuity Products Administration (AAPA) are extremely helpful and encouraged
  • Prefer 1-3 years of experience in a clerical role in a professional office environment
  • Exposure to insurance and/or annuity industry helpful
  • Strong communication skills, including oral and written skills
  • Ability to prioritize work.flow, establish and meet deadlines, manage multiple concurrent tasks
  • Flexibility in scheduling of daily activities
    • Able to learn quickly and understand complex systems
    • Proficient computer skills, including keyboarding, with basic understanding of MS Word and Excel, and exposure client relaFtionship management (CRM) applications helpful