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Application Analyst Opportunity - Direct Hire in Hartford, CT at Vaco

Date Posted: 10/12/2018

Job Snapshot

Job Description

The Application Analyst is responsible for ensuring customer satisfaction in every step of the client enhancement and unexpected behavior analysis. You will be required to track detailed information about each customer's service or support request and to document the diagnostic steps as they troubleshoot the reported problem. Research is often required to find the correct solution. Constant communication to the customers and other team members is essential to be successful.

Requirements:

  • Technical experience or training in information technology or information systems
  • Previous work experience in a fast-paced customer centric service setting
  • Medicare Advantage or health insurance industry experience a plus
  • Excellent verbal and written communication skills
  • Strong problem solving and research skills with the ability to take responsibility and ownership for the problem and resolution
  • Ability to write and communicate technical problems with software developers and internal personnel as needed
  • Strong attention to detail
  • Strong customer service oriented phone skills

Technical Requirements:

  • Specialized experience working with database driven applications and business driven customization in a Software application environment.
  • Experience or training with relational databases, Oracle Database, SQL and Crystal are preferred

Job Requirements

The Application Analyst is responsible for ensuring customer satisfaction in every step of the client enhancement and unexpected behavior analysis. You will be required to track detailed information about each customer's service or support request and to document the diagnostic steps as they troubleshoot the reported problem. Research is often required to find the correct solution. Constant communication to the customers and other team members is essential to be successful. Requirements: Technical experience or training in information technology or information systems Previous work experience in a fast-paced customer centric service setting Medicare Advantage or health insurance industry experience a plus Excellent verbal and written communication skills Strong problem solving and research skills with the ability to take responsibility and ownership for the problem and resolution Ability to write and communicate technical problems with software developers and internal personnel as needed Strong attention to detail Strong customer service oriented phone skills Technical Requirements: Specialized experience working with database driven applications and business driven customization in a Software application environment. Experience or training with relational databases, Oracle Database, SQL and Crystal are preferred