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Application Analyst - Retail Client - Downtown Columbus in Columbus, OH at Vaco

Date Posted: 2/14/2018

Job Snapshot

Job Description

Job objective

Our organization grows and flourishes via organic growth and by acquiring other companies. This results in a fast-changing and, therefore, challenging environment. As IT Application Management Analyst you will work in close cooperation with our IT expert team in Germany and the IT department in the Netherlands. The Analyst also performs IT coordination tasks like application implementation and other small projects for our five North American locations.

Key responsibilities are:

  • IT Application management support - support our supply chain and sales activities by managing/maintaining the IT applications and data exchange to our customers and headquarters.
  • IT Application management improvements - translate business needs into technical and functional change requests or requirements for a new system. Advise on new applications steered by headquarters in The Netherlands.
  • IT Application management communication - serve as key point of contact for the U.S.
  • IT coordination and project lead - perform as lead for our five North American locations.

  • A two-week training in Germany is part of the orientation program for this position.

    Your essential functions include:

    IT Application management support:

    • Support/Problem solving coordination: understand business needs, problems and priorities and translate this into IT application level problems for the IT specialists in Germany. Discuss/coordinate/schedule how to fix the problem (workaround, short term fix, long term fix, change request to 3rd party developer). Coordinate what needs to be done and by whom.
    • Key focus in this is supporting order handling and product information exchange handled by the Customer Service department. Analyze received orders and/or interaction together with customers' and brokers' IT contacts and with the German Expert team, build or check product info data uploads/downloads.
    • Support/Problem solving yourself: Give functional support describing and supporting manual data imports / exports; work procedures and analyze/fix problems yourself when possible. Aspects like:
      • Functional data analysis (MasterData), like:
        • Troubleshoot on supply-chain applications: order processing, ship notifications, invoicing, and catalog information.
        • "Is the product information and availability per week updated?"
        • "Did we receive the order information from the brokers correctly?"
      • Technical analysis
        • Troubleshoot imported/exported bulk data files like CSV or XML files: Electronic Data Interchange (EDI) and Business to Business (B2B) data mapping.
        • Troubleshoot in the ERP application (query direct into the database).
        • Leads on HTTP or Secure File Transfer Protocol (SFTP) communications.
      • Structuring data, including:
        • Review functional information for products and customers.
        • Perform reporting.
        • Perform Quality Assurance assignments.
    • Conduct tests of own work and leads on test coordination.
    • Monitors and troubleshoots ERP application servers and escalates problems if needed.
    • Maintains the Application Log, EDI Queue, and emailed Alerts Monitoring.
    • Fields incoming help requests from business users via email, ticketing system, and telephone in a timely, courteous manner.

    IT Application management improvements:

    • Support potential business improvements by translating business needs into technical and functional change requests or requirements for a new system.
    • Design improvements to the ERP system with the German/Dutch IT and business teams.
    • Discuss new IT applications and upgrades.
    • B2B implementations, testing, and troubleshooting.

    IT Application management communication:

    • Lead on IT stakeholder management - interact with and advise the business department on best solutions. Discuss the results with Headquarters in the Netherlands.
    • Communication functional level to users; technical/translate to technical to IT colleagues in Germany and to providers.
    • Streamline and communicate IT-related policies and procedures.

    IT coordination and project lead over 5 North American Offices:

    • Monitors the IT application inventory over the 5 locations.
    • Project lead in roll out and implementation of new applications.
    • Lead and coordinate 3rd party IT support over multiple offices.
    • Coordinate/discuss application migrations to a new external Datacenter, together with the IT team in New Jersey.

    *Note: the workload is approximately 50% IT Application Management support and improvements and 50% IT Application management communication and IT Coordination/project lead.

    Your profile:

    • At least 3 years of recent, relevant, and demonstrated experience in software implementations.
    • Strong analytic skills in complex information systems processes.
    • Strong communication skills to extract business requests and translate these into IT requirements.
    • Strong organizational and IT project lead skills.
    • High quality standards in supporting information systems and solving problems for users.
    • Recently demonstrated data driven analytics (Oracle SQL) and data-driven support work.
    • EDI, Web Services, XML setup work experience.
    • Experience in horticulture, agriculture, or agribusiness, especially related to the greenhouse planning/scheduling, is preferred.
    • German language skills would be very helpful.
    • Bachelor's degree in Information Sciences or related field is required. A degree in IT Analytics, applications, or project coordination is preferred.