This site uses cookies. To find out more, see our Cookies Policy

Application Support Analyst – 7-month contract - $29/hr. in Raleigh, NC at Vaco

Date Posted: 7/11/2018

Job Snapshot

Job Description

Application Support Analyst - 7-month contract - $29/hr.

Location: Morrisville, NC

Length: 7-month contract

Pay: $29/hr.

Description:
We are in need of a Application Support Analyst who can help with Customer Service working with an established Service Desk environment. The analyst will be looking at tickets coming in from actual customers and internal end-users, will be working with relevant teams to resolve the issue and close the tickets.

Primary Competencies:

  • Taking ownership of Production issues, and working with our Development group to resolve more advanced issues when necessary
  • Documenting troubleshooting and problem resolution steps
  • Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
  • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Client-facing experience will be a great plus

Qualifications

  • 3+ years experience in support to large organizations
  • Experience in Customer Service and working through a ticketing system
  • Exceptional ability to learn new technologies, written/verbal communication, leadership and team work skills
**Recent college graduates encouraged to apply