Application Support Analyst - Raleigh, NC - $75K in Raleigh, NC at Vaco

Date Posted: 10/8/2019

Job Snapshot

Job Description

As a member of the Applications Support team and under the leadership of the team's Manager, serve as the point of contact for all incoming application requests/incidents/problems within scope of the department. Responsible for providing application support to business users while maintaining a high level of customer satisfaction. Monitor application performance to proactively identify issues and perform root cause analysis to identify trends, errors and solutions to help improve application functionality. May train and mentor junior level Application Support Analysts. Serve as escalation point for junior level application support analysts.

REQUIRED

o Experience with Windows/Linux Server technologies
o Familiarity with relational database concepts and experience in use of SQL
o Experience in ticket tracking systems such as HP Service Manager, HEAT, Kace, JIRA, ServiceNow etc.
o Knowledge of applications from both user functionality and technical
implementation/infrastructure
o Experience with various application environments such as client/server, thick client
vs thin client, SaaS, etc.
o Ability to be on call 24/7 based on departmental schedule


*** NOTE THAT WE ARE UNABLE TO PROVIDE SPONSORSHIP ***

Job Requirements

As a member of the Applications Support team and under the leadership of the team's Manager, serve as the point of contact for all incoming application requests/incidents/problems within scope of the department. Responsible for providing application support to business users while maintaining a high level of customer satisfaction. Monitor application performance to proactively identify issues and perform root cause analysis to identify trends, errors and solutions to help improve application functionality. May train and mentor junior level Application Support Analysts. Serve as escalation point for junior level application support analysts. REQUIRED o Experience with Windows/Linux Server technologies o Familiarity with relational database concepts and experience in use of SQL o Experience in ticket tracking systems such as HP Service Manager, HEAT, Kace, JIRA, ServiceNow etc. o Knowledge of applications from both user functionality and technical implementation/infrastructure o Experience with various application environments such as client/server, thick client vs thin client, SaaS, etc. o Ability to be on call 24/7 based on departmental schedule •** NOTE THAT WE ARE UNABLE TO PROVIDE SPONSORSHIP ***