Application Support Analyst in Raleigh, NC at Vaco

Date Posted: 8/28/2019

Job Snapshot

Job Description

Application Support Analyst (mid level)


As a member of the Applications Support team and under the leadership of the team's Manager, serve as the point of contact for all incoming application requests/incidents/problems within the scope of the department. Responsible for providing application support to business users while maintaining a high level of customer satisfaction. Monitor application performance to proactively identify issues and perform root cause analysis to identify trends, errors, and solutions to help improve application functionality. May train and mentor junior level Application Support Analysts. Serve as the escalation point for junior level application support analysts.

o Technical judgment, analytical and problem-solving skills
o Strong written and verbal communication skills
o Negotiation skills
o Experience with Windows/Linux Server technologies
o Familiarity with relational database concepts and experience in use of SQL
o Experience in ticket tracking systems such as HP Service Manager, HEAT, Kace, JIRA, ServiceNow etc.
o Knowledge of applications from both user functionality and technical implementation/infrastructure
o Experience with various application environments such as client/server, thick client vs thin client, SaaS, etc.
o Ability to be on call 24/7 based on departmental schedule
o Experience with various application environments such as client/server, thick client vs thin slient, SaaS, etc.