Application Support Specialist (MySQL) in Altamonte Springs, FL at Vaco

Job Description

Vaco Orlando has a client with more than 90 bank clients in 40 states using their solution/services to provide automated payments processing services to their business clients. This position is responsible for supporting a proprietary, AWS hosted, banking software solution. Primarily, this position supports bank customers employees.

JOB DESCRIPTION

The person who best fits the position of Software Support Specialist will be part of a team that supports bank clients. The perfect candidate possess good listening skills is intuitive enough to ask fact finding questions and then work diligently to provide a solution that meets the users needs.

RESPONSIBILITIES

• Call center telephone support
• Hardware and software troubleshooting and resolution
• The ability to manage projects with little supervision
• After hours support services are required on a rotational basis

QUALIFICATIONS

• Career minded and results oriented with little supervision
• Strong technical competency and problem-solving skills
• Knowledge of MySQL preferred
• AWS infrastructure experience preferred
• Excellent phone etiquette
• Ability to multitask
• Ability to relate to non-technical users
• Knowledge of network security protocols, user-level access, and data encryption
• Experience working with Active Directory, Group Policies, User Setup, profiles, etc.
• An understanding of HTML and CSS preferred
• Good written and oral communication skills

HELPFUL EXPERIENCE

• Banking software experience
• Microsoft certifications
• AWS training