Application Support Specialist (MySQL) in Altamonte Springs, FL at Vaco

Date Posted: 2/15/2021

Job Snapshot

Job Description

Vaco Orlando has a client with more than 90 bank clients in 40 states using their solution/services to provide automated payments processing services to their business clients. This position is responsible for supporting a proprietary, AWS hosted, banking software solution. Primarily, this position supports bank customers employees.

JOB DESCRIPTION

The person who best fits the position of Software Support Specialist will be part of a team that supports bank clients. The perfect candidate possess good listening skills is intuitive enough to ask fact finding questions and then work diligently to provide a solution that meets the users needs.

RESPONSIBILITIES

  • Call center telephone support
  • Hardware and software troubleshooting and resolution
  • The ability to manage projects with little supervision
  • After hours support services are required on a rotational basis

QUALIFICATIONS

  • Career minded and results oriented with little supervision
  • Strong technical competency and problem-solving skills
  • Knowledge of MySQL preferred
  • AWS infrastructure experience preferred
  • Excellent phone etiquette
  • Ability to multitask
  • Ability to relate to non-technical users
  • Knowledge of network security protocols, user-level access, and data encryption
  • Experience working with Active Directory, Group Policies, User Setup, profiles, etc.
  • An understanding of HTML and CSS preferred
  • Good written and oral communication skills

HELPFUL EXPERIENCE

  • Banking software experience
  • Microsoft certifications
  • AWS training