Application Support Specialist in Detroit, MI at Vaco

Date Posted: 10/2/2019

Job Snapshot

Job Description

Application Sustain SME

Serves as a technical expert to lower level engineers. Acts as a liaison between the Application Sustain SME provides daily production support for a suite of IT applications and ensures normal operations. This role assists in systems analysis of the technical environment and collaborates with other members to maintain and improve system/application performance and stability.
The application is Java-based and runs on Red Hat Linux and Solaris. It utilizes Apache, WebLogic and Oracle database.
Job Responsibilities:
* Develop deep understanding of the business needs for the supported application(s)
* Develop deep understanding of the technical aspects of the supported application(s)
* Involved in release transition and designing of monitoring strategies for new functionalities within an Agile environment
* Implement and maintain system/application automation using Java, shell scripts or other tools
* Troubleshoot application issues
* Drive and perform application maintenance tasks (monitoring, troubleshooting, upgrades, system testing, etc.)
* Comply with Incident, Change, & Release Management, IT Risk & Compliance standards
* Create and maintain application documentation
* Bachelors' degree in Information Systems, Computer Science or Computer Engineering
* 3+ years' experience with Java applications development or level 3 support
* 3+ years' experience with SQL query
* Ability to communicate technical information to non-technical users
* Technical aptitude, attention to detail, and strong problem-solving capabilities
* Knowledge in ITSM for incident, problem, change, and release management and CMDB
* Experience in configuring monitoring tools such as Splunk, ScienceLogic, AppDynamics is a plus
* Experience with LDAP and RSA is a plus
* AWS and Dev/Ops experience a plus