Avaya Engineer III in Kansas City, KS at Vaco

Date Posted: 10/1/2019

Job Snapshot

Job Description

Vaco is assisting a client in the Kansas City area in search for Level III Avaya Engineer. This position will focus on Design, Engineering, and Implementation operations of a Global Contact Center.

Systems utilized will include Anaya, Cisco, Genesys, Nice, Verint, Cloud Contact Center, and AV related systems.

Responsibilities

Service owner of the voice and contact center technology services

Global deployment of integrated and complex implementation of multiple platforms providing mission critical services with 24/7 support and 100% runtimes

Plays a role in design, implementation, documentation, project management and handover of projects to technology operations team

Requirements

7+ year of experience with Avaya, Cisco, Cloud contract center, Oracle Acme SBC's

Experience with Nice, Verietn QM and compliance recording

Usage of MS Skype room systems- Crestron, Polycom

Hands on experience in Avaya Communication manager, Session Manager, Oracle Acme SBC, SMGR, Call Management System and secondary core recording platforms of Verint/Nice

Strong understanding of systems maintenance, licensing, configurations, and disaster recovery , SLA's management, vendor management

Ability to deliver documented intellectual properties for reuse. Knowledge in project management and methodologies

Good understanding of CTI technologies GENESYS, Aspect Unified IP

CTI Technologies and integration with third-party systems

Dialer Technologies/workforce management tools

Terms

This is a full-time position with a starting salary of 90-100K

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