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AX Administrator in Lexington, KY at Vaco

Date Posted: 3/2/2018

Job Snapshot

Job Description

Here at Vaco Louisville we work with several clients throughout the Louisville and Lexington areas that are always in the market for skilled Dynamics AX Administrators. We have numerous direct hire and contract openings.

The AX Administrators primary focus will be on the operation and administration of Dynamics AX environments and related computer systems including software support, development release cycles, and special projects. You will be responsible for implementing and managing release processes for code through development, test, and production environments while following company approved processes and procedures. Assist in coordinating special projects including software purchases, system installation, maintenance and problem solving. Maintain documentation including hardware/software applications, application configuration, support logs and other related information. Researches and assists in installing, designing, configuring, and maintaining system enhancements. Analyzes and troubleshoots the system logs and tracks the nature and resolution of problems. Monitors usage to ensure security of data and access privileges. Researches and evaluates new technologies related to AX suite of products.

Essential Responsibilities and Accountabilities

  • Evaluate, configure, test, debug and maintain corporate ERP applications, including user management, patch management, and configuration.
  • Perform AX code deployments throughout release lifecycle to environments from DEV to UAT and Production.
  • Perform system maintenance tasks to maintain environment health.
  • Implement automation wherever possible.
  • Assemble checklists to make processes consistent and repeatable.
  • Collaborate closely with Dev, Functional, and QA teams to improve processes for deployment and maintenance of applications.
  • Work directly with the DBA team for solution performance monitoring and application tuning.
  • Interface with vendors for installation and technical support as needed.
  • Creates and maintains IT Service Management records to track releases and tasks.
  • Assist Service Desk in addressing and prioritizing tickets. Address issues that are made by users and/or assigned.
  • Resolve customer issues in a manner that is consistent with the company mission, values, and financial objectives.
  • Provide and make available proper reporting and metrics for the Director of Enterprise Services and other management.
  • Maintains expert level of product knowledge on supported AX applications.
  • Provides input for process improvements and product feature enhancements.
  • Acts as primary technical resource for business customers.
  • Act as a liaison between business users and IT Support for issues related to supported applications.
  • Maintains business relationships by engaging with customers regularly.
  • Perform technical training to customers when needed.
  • Assist in creation of technical documentation and knowledge base articles.
  • Analyze and provide meaningful statistics on systems and operational metrics including current utilization of systems, storage utilization and capacity and overall load, uptime and efficiency of systems.

Educational & Experience Minimum Requirements

  • Excellent communication skills
  • Excellent customer service skills
  • Strong sense of ownership and accountability
  • Ability to bring a sense of customer‐focus and professional ethics to all activities
  • Ability to triage and prioritize customer requests to ensure satisfaction




Dedicated: Devoted to a task or purpose with loyalty or integrity

Team Player: Works well as a member of a group



Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Self-Starter: Inspired to perform without outside help