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B2B Collections Clerk | $15/hr in Memphis, TN at Vaco

Date Posted: 11/27/2018

Job Snapshot

  • Employee Type:
  • Location:
    Memphis, TN
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

Vaco Staffing is currently seeking COLLECTIONS CLERKS for a temp to perm opportunity with a client in downtown Memphis. The qualified candidates will have an accounting degree and 1 year of experience in accounts receivable. Strong excel skills are required for this position, PeopleSoft experience is preferred.

Position Summary:

The Accounts Receivable Specialist will be responsible for making outbound phone calls on targeted delinquent accounts utilizing Eram credit scoring system. The A/R Specialist will call accounts based on a prescribed PeopleSoft queue and negotiate with the customer for payment. The A/R Specialist's role will be to work with the customer to bring the account current, while maintaining the customer relationship.


  • Call on delinquent accounts based on a prescribe queue to secure payment and bring accounts current
  • Work with sales team to communicate negative account status
  • Provide weekly collections update to report account status to include trends that affects the overall business relationship between customer and company.
  • Identify and refer billing and payment issues to Research Specialist
  • Respond to customer requests and questions regarding invoices, statements, and general billing questions
  • Refer/suggest accounts for bad debt proceedings

In order to be effective, A/R Specialist will need to review account's history, past due amount and conversation amounts prior to calling the customer and presenting a case immediate payment. The purpose of the call will be for the A/R Specialist to get a customer to bring the account current with payment in full, partial payment, payment plan or a promise-to-pay. As necessary, A/R Specialist will also suggest an account for bad debt.

Primary Accountabilities

  • 90% Accountable for collecting on delinquent accounts (consisting of past due accounts between 31 and 120 days past due) assigned through the owner action list in accordance with the defined Account Treatment Strategy
  • 5% Identify and refer billing payment issues to Research Specialist
  • 5% Utilizes the admin support staff to assist in general account information requests to enable the A/R Specialist to continue outbound calls to customers with delinquent accounts.