B2B Customer Service Representative - $18/hr - Arlington, TN in Arlington, TN at Vaco

Date Posted: 1/5/2021

Job Snapshot

Job Description

Vaco Staffing has an immediate need for Customer Service representatives with B2B call center experience. This is a long-term contract opportunity paying $18/hr and will start ASAP!

Responsibilities:

  • Provide service and support to the sales force and customers through telephone calls, email, fax transmissions and in-person correspondence in a timely manner.
  • Accountable for phone and email triage as it pertains to orders, invoicing, purchase orders, and any other questions or requests.
  • Transact orders into ERP system.
  • Troubleshoot and take appropriate action for resolving order issues (i.e. inventory and pricing discrepancies)
  • Process complaints and service issues
  • Know and understand Standard Operating Procedures as they relate to the Customer Service function.
  • Support distributors on Mobile Workforce through transaction processing & Error Handling
  • Enter purchase orders into ERP system, reconcile, and take appropriate action for resolution.
  • Process inventory returns (RMA) in ERP system and communicate to the field.
  • Work closely with cross-functional departments (Distribution Center, Accounting, Inventory, etc.).
  • Provide New Rep onboarding & Rep termination support
  • Perform Credit & Rebill research & processing
  • Process Discount Authorization Forms
  • Other duties as required.
Qualifications:
  • Bachelor's degree with of 2 years of experience in customer service OR equivalent combination of education & customer experience.
  • Ability to work with customers over the phone handling stressful situations.
  • High level of accuracy and proven ability to perform detail-orientated transactions within departmental deadlines.
  • Demonstrates a high level of professionalism in personal conduct, interpersonal relations and work performance.
  • Ability to thrive in a team environment.
  • Ability to work in a fast-paced environment.
  • Ability to manage multiple responsibilities.
  • Excellent problem-solving skills and the ability to make appropriate decisions based on department processes.
  • Strong written and verbal communication, planning, and organizational skills.
  • Knowledgeable in MS Word, Excel, Outlook.
  • Medical device experience a plus.