Banking Customer service-Call center opportunity in Cincinnati, OH at Vaco

Date Posted: 2/18/2021

Job Snapshot

Job Description

At Vaco,we help you get the advantage over your competition! We match Accounting, Financial, IT and Administrative professionals with career growth opportunities; our recruiters have direct access to HR departments and hiring managers. We have an excellent opportunity for a Customer Service Administrator to support the Sales and Marketing efforts of a growing company.

Apply with Vaco, and we will be your personal advocate! We will promote your strengths and help prepare you for your interview, supplying you with key information about our client. We will provide you with access to market trends, compensation expectations, company culture and growth opportunities that are perfect for you! Find your best fit through Vaco today!

Provides administrative support to Parts department. Strong communication skills and organizational skills are essential. Familiarity with MS Office required. Primary job functions include handling phone calls in National Call Center, completing request intake form, tracking work assignments via Smartsheet and Outlook, following up with vendors to provide ship dates, tracking info and POD's, Must be able to handle high volume, fast paced work environment.

Other responsibilities of the Administrative Assistant role include:

  • Recording and tracking all customer correspondence, requests and inquires
  • Managing Sales custom display program which includes:
    • Preparing cost worksheets
    • Requesting part numbers and specifications
    • Preparing display planogram
    • Renderings and spec sheets
  • Managing general office environment, including collecting and distributing mail
  • Printing and processing online customer purchase orders with attention to detail
  • Placing all stock-room orders including E-Commerce promotional orders
  • Unloading, visually inspecting and counting all incoming stock-room orders and stocking shelves (involves heavy lifting)
  • Maintaining office supply and stationery inventory control
  • Keeping detailed records of usage and the preparation of recharge reports

Job Requirements

As a Customer Service Administrator, you must be able to clearly present information, interpret complex information and communicate professionally with customers—you must communicate efficiently regarding their orders. You must also be able to display good judgment in routine and day-to-day decision making.