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Bi-lingual Call Center Representative in Scottsdale, AZ at Vaco

Date Posted: 5/9/2018

Job Snapshot

Job Description

VACO Staffing is seeking experienced Bi-lingual Customer Service professionals for a full-time opportunity in Scottsdale, AZ. This position performs operational tasks required for compliance with the Fair Credit Reporting Act (FCRA). Duties include answering telephone calls, responding to consumer questions, and documenting case files.

Essential Functions

  • Responds to consumer inquiries related to FCRA adverse action, advises consumers of dispute process, obtains necessary information from consumers, processes consumer reports, and ensures compliance timelines and processes are met.
  • Monitors and reports on day-to-day consumer case follow up.
  • Logs and tracks case calls using the FCRA database and maintains historical records and related issue documentation.
  • Creates and maintains information for FCRA reporting.
  • Interacts with other departments to communicate and resolve issues.
  • Performs initial research for consumer disputes.
  • Assists the Compliance Manager in preparing periodic reports.
  • Support the company's commitment to protect the integrity and confidentiality of systems and data.