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Bilingual Collections Specialist (English/Spanish) in Lakeland, FL at Vaco

Date Posted: 5/17/2019

Job Snapshot

Job Description

Collections Professionals: let Vaco advocate for you and you'll have an advantage over your competition! Our recruiters have direct relationships with hiring managers, so they can connect your work experience to the open job. We have immediate openings for Bilingual English/Spanish Collections Specialists in the Lakeland area. Instead of being another faceless resume, let Vaco promote your strengths to the hiring manager while preparing you for their specific interview.

Our recruiters will provide you with great insight about trends in the market-keeping you up to date on compensation expectations, company culture and growth opportunities. If you're an experienced Bilingual Collections Specialist and you want to partner with the best, apply today!

Job Description:

We have a client in the Lakeland area seeking an experienced Collections Specialist to provide financial, administrative, and clerical services.

Responsibilities include:

Manage and collect on an assigned A/R portfolio across multiple business units.

Research and reconcile customer accounts.

Complete routine collection calls to determine payment status of accounts, ensuring timely payment of receivables and resolution of customer issues preventing payment.

Develop and maintain strong working relationships with partners and customers in order to deliver the best total customer experience.

Understand customer infrastructure, processes, and identify appropriate contacts in order to successfully address customer issues impacting payment performance.

Identify at-risk customers to Manager.

Identify & document customer disputes.

Identify root causes of delinquency.


2+ years of business to consumer (B2C) collection experience preferred

Bilingual English/Spanish REQUIRED

Knowledge of billing and collection procedures

Solutions oriented with strong initiative

Team player with the ability to share knowledge

Ability to work with deadlines, prioritization and organization of workload

Intermediate Excel skills

Highly customer service oriented