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Bilingual Collections Specialist in Memphis, TN at Vaco

Date Posted: 7/11/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Memphis, TN
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    7/11/2018
  • Job ID:
    106406

Job Description

Vaco Staffing is currently seeking a Bilingual (Spanish) Collections/Customer Service Specialist for a contract to perm opportunity with a corporate retail center in Memphis, TN. The Collections Specialist will be responsible for making outbound phone calls on targeted delinquent accounts utilizing Eram credit scoring system. They will call accounts based on a prescribed PeopleSoft queue and negotiate with the customer for payment. This role will be to work with the customer to bring the account current, while maintaining the customer relationship.

Responsibilities:

  • Call on delinquent accounts based on a prescribed queue to secure payment and bring accounts current
  • Work with sales team to communicate negative account status
  • Provide weekly collections update to report account status to include trends that affects the overall business relationship with the customer
  • Identify and refer billing and payment issues to research specialist
  • Respond to customer requests and questions regarding invoices, statements, and general billing questions
  • Refer/suggest accounts for bad debt proceedings

The Bilingual Collections Specialist will need to review account's history, past due amount and conversation amounts prior to calling the customer and presenting a case immediate payment. The purpose of the call will be to get a customer to bring the account current with payment in full, partial payment, payment plan or a promise-to-pay.

Qualifications:

  • Fluent in Spanish and English
  • Business related degree preferred
  • 1-2 years of experience in a customer service or business to business collections role preferred
  • Strong excel skills and ability to use advanced functions
  • PeopleSoft experience is a plus
  • Excellent customer service