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Billing Manager in Sharon, OH at Vaco

Date Posted: 11/1/2018

Job Snapshot

  • Employee Type:
  • Location:
    Sharon, OH
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

The Manager of the Billing Team is responsible for the performance of the Team ensuring we meet and exceed our internal and external key performance goals to maximize customer satisfaction, process carrier charges in a timely and accurate manner and to ensure the team is operating efficiently. The Billing Manager will lead process improvement efforts to drive operational efficiencies within the team to achieve our strategic objectives, is responsible for organizing, training and equipping the billing team, and working with other internal teams to ensure can continue to achieve rapid customer growth.

The Billing Team manager reports to the VP of Operations.

Job Responsibilities

  • Manage a growing team to oversees the processing of carrier invoices and ensures the team accurately reconciles invoices to meet customers' accounting needs
  • Drive operational efficiencies via DMAIC framework (define, measure, analyze, improve & control):
  • Ensure audits are executed in a timely and accurate manner and that all processes and metrics are executed within operational control limits
  • Manages the relationship with carriers to ensure operational processes are working appropriately
    • Process measurement
    • Implementing improvements to current processes
    • Identifying gaps in current processes and implementing procedural solutions that scale with a fast-growing organization
  • Establish and improve internal team metrics to meet company revenue goals, eliminate inefficiencies and help individual billing teammates achieve the standards that our customers' require to be successful
  • Network with suppliers to execute strategic conversations that reduce inefficiencies.
  • Work with internal and external parties to root cause issues to increase program efficiencies for our customers and suppliers
  • Champions accounts receivables process to ensure accounts are paid in a timely manner

Accountability and Performance Measures

  • Achieves assigned volume goals for individual and team throughput and quality.
  • Achieves strategic customer objectives defined by company leadership.
  • Resolves carrier, supplier and customer issues within specified time periods.
  • Meets team quality goals.
  • Maintains high customer and supplier satisfaction ratings that meet company standards.


  • Four-year college degree from an accredited institution.
  • 7-10 years of experience
  • At least 2 years managerial experience
  • Proven operational excellence professional (experience with the DMAIC framework, understands Lean and Six Sigma and is proficient in executing process improvement)
  • Highly proficient with Microsoft Office applications